Privacy Policy

1. Who We Are

ThinkzAi is a tech solutions studio based in India, building AI-powered digital products — including websites, WhatsApp AI agents, and retail software — for businesses that want to grow smarter. Our contact email is hello@thinkzai.com and you can reach us on WhatsApp at +91 83101 61995.

2. Information We Collect

We collect information you voluntarily provide when you:

• Fill out a contact or inquiry form on our website
• Message us via WhatsApp or email
• Engage with our WhatsApp AI Agent deployed for our clients
• Request a demo or consultation

This may include your name, phone number, email address, business name, and the nature of your inquiry.

We also collect non-personal data automatically — such as browser type, pages visited, and time spent on site — through standard analytics tools to improve our website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide our services
• Send you relevant updates, proposals, or follow-ups
• Improve and personalise your experience on our platform
• Analyse usage patterns to enhance our products
• Comply with legal obligations

We do not sell, rent, or trade your personal information to any third party.

4. WhatsApp AI Agent Data

When businesses deploy our WhatsApp AI Agent, conversations processed through the agent may be stored for analytics, model improvement, and reporting purposes. Data is handled in accordance with WhatsApp Business API policies. Sensitive personal data is never used to train third-party AI models without explicit consent.

5. Cookies

Our website uses essential cookies to function correctly and analytics cookies to understand traffic patterns. You can disable non-essential cookies through your browser settings. Continuing to use the site implies consent to our cookie usage.

6. Data Retention

We retain your data only as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. You may request deletion of your data at any time by contacting us at hello@thinkzai.com.

7. Third-Party Services

We may use trusted third-party tools (such as Google Analytics, WhatsApp Business API, and cloud hosting providers) that have their own privacy policies. We are not responsible for the practices of these third parties.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time

To exercise any of these rights, email us at hello@thinkzai.com.

9. Security

We implement industry-standard security measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. Continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or concerns: